Refund & Cancellation Policy

Effective Date: August 11, 2026
Last Updated: August 11, 2026

This Refund & Cancellation Policy explains how subscriptions, cancellations, refunds, and trial periods work for Sevens Square, a product of Sevensync Inc. ("Sevens Square," "we," "us," or "our").

1. Free Trial

Sevens Square may offer a 7-day free trial for eligible plans.

• Each normalized email address is eligible for the free trial only once, across all accounts and organizations.
• If an email address has already redeemed a trial, a new subscription starts and is charged immediately.
• No subscription fee is charged for the trial itself.
• You may cancel your subscription before the trial ends to avoid being charged for the applicable paid plan.
• If you do not cancel before the trial ends, your subscription may automatically convert to the paid plan and billing cycle selected during signup.
• Certain features, usage limits, or plans may be subject to additional eligibility requirements.

Any applicable payment requirements will be disclosed during the signup process.

2. Subscription Billing

After the applicable trial period, subscription fees are charged according to the plan, billing frequency, and applicable usage or add-ons selected by the customer.

Subscription fees may include:

• Base plan fees
• Additional asset or device charges
• Additional user charges
• Optional add-ons
• Applicable taxes
• Other charges expressly disclosed during purchase

Customers are responsible for keeping their billing and payment information current.

3. Cancellation

Customers may cancel their Sevens Square subscription through the account or subscription management functionality made available by Sevens Square, or by contacting our support team.

Unless otherwise stated at the time of purchase:

• Cancellation stops future recurring charges.
• Cancellation does not automatically entitle the customer to a refund for the current billing period.
• Customers generally retain access to their paid subscription through the end of the current paid billing period.
• Cancellation does not cancel amounts already due or outstanding.

If a customer is unable to cancel through the account interface, they should contact Sevens Square support before the next billing date.

4. Refunds

Subscription fees are generally non-refundable, except:

• Where required by applicable law.
• Where expressly stated in an applicable offer or order.
• Where Sevens Square determines, in its reasonable discretion, that a refund is appropriate.
• In the event of a confirmed duplicate or erroneous charge attributable to Sevens Square.

Approved refunds will generally be issued to the original payment method used for the transaction.

Refund processing times may vary depending on the payment provider or financial institution.

5. Failed or Declined Payments

If a payment fails or is declined, Sevens Square may:

• Attempt to process the payment again.
• Request updated payment information.
• Restrict access to paid features.
• Suspend or terminate the applicable subscription in accordance with the Terms of Service.

Customers remain responsible for valid charges incurred before cancellation, suspension, or termination.

6. Upgrades and Downgrades

Customers may be able to upgrade or downgrade their subscription depending on the plans and functionality available at the time.

Where applicable:

• Upgrades may take effect immediately and may result in prorated charges.
• Downgrades may take effect at the beginning of the next billing period.
• Changes to asset, device, user, data, or add-on quantities may affect subscription charges.

The applicable pricing and billing terms presented during the change process will govern the transaction.

7. Enterprise and Custom Agreements

Enterprise customers or customers purchasing services under a separately executed order form, master services agreement, statement of work, or other written agreement may be subject to the refund, cancellation, termination, and payment terms contained in that agreement.

Where such an agreement conflicts with this Policy, the applicable written agreement will govern.

8. Data Following Cancellation

Following cancellation or termination, customer data may remain available for a limited period as described in the Sevens Square Terms of Service and Privacy Policy.

Customers are responsible for exporting or retrieving any data they wish to retain before the applicable retention period expires.

Sevens Square may delete customer data after the applicable retention period, subject to legal, regulatory, security, or contractual obligations.

9. Consumer Rights

Nothing in this Policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded under applicable law.

Where applicable consumer protection legislation provides mandatory cancellation, refund, or other rights, those rights will continue to apply.

10. How to Request Cancellation or a Refund

For cancellation assistance, billing questions, or refund requests, contact Sevens Square through the support or contact information provided on our website.

Please include:

• Account or organization name
• Email associated with the account
• Relevant invoice or transaction information
• Reason for the request, where applicable

We may request additional information to verify the account and transaction.

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

When changes are made, we will update the "Last Updated" date above. Material changes may also be communicated through the Sevens Square platform or other appropriate means.

12. Contact

Sevens Square
A product of Sevensync Inc.
Canada

For questions regarding refunds, cancellations, or billing, please contact Sevens Square through the support or contact channels provided on our website.